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Terms of Purchase and Delivery

Order and payment

Upon placing an order for the products you wish to purchase, you will receive a confirmation from us. By doing so, you enter into an agreement with NSG Sweden AB (556484-5492). Once an order has been placed, it is binding and cannot be revoked. Please note that no right of withdrawal applies to these purchases. If you, as a customer, wish to withdraw from the order, you will be charged the difference between the purchase price and the selling price based on the applicable rate at the time the order was placed.

To place an order and complete a purchase, you must have reached the age of 18 at the time of placing the order.

Payment shall be made by bankgiro or bank transfer.

Price

Investment gold is exempt from VAT. Silver, platinum and palladium, as well as other accessories, are subject to statutory VAT of 25 %.

Delivery

The standard delivery time is 3–5 days after your payment has been received. If you do not collect your shipment from your postal collection point and it is returned to NSG Sweden AB, NSG Sweden AB shall be entitled to charge an administrative fee of SEK 300. NSG Sweden AB shall not be liable for goods that are lost or damaged in connection with such return shipment.

Complaints

NSG Sweden AB carefully inspects all shipments that we send or hand over to our customers. Should you, upon receipt of your order, notice anything that deviates, such as damage, an incorrect product or anything else, you must immediately contact NSG Sweden AB by e-mail or telephone. It is not permitted to return anything without first having informed NSG Sweden AB. We will provide you with information on how a return is to be carried out.

All returns and complaints must be approved by NSG Sweden AB before they are carried out.

Terms of sale

NSG Sweden AB reserves the right to refuse or cancel an order in the event that significant changes in the world market price have occurred since the most recent price update, in cases where major supply problems have arisen, or if prices or other important information have been incorrectly entered due to human error or automation.

Customer data

NSG Sweden AB confirms that no personal data is shared with commercial third parties. We always safeguard your personal privacy.

Disclaimer:

NSG Sweden AB (556484-5492) reserves the right to state that image quality may affect the appearance of the products on our website, www.nsginvest.se. We also reserve the right with respect to obvious inaccuracies and sudden changes regarding price information, stock status and any written errors. Prices of products and services may be subject to change at short notice due to changes by suppliers.

Terms for Storage and Insurance of Gold Bars

  1. NSG Sweden AB (NSG) has an obligation to securely store gold bars that you, as a customer, have chosen to store with us at NSG, and to insure your gold bar. NSG’s obligation is hereinafter referred to as the “Storage and Insurance Liability”.
  2. The Storage and Insurance Liability means that NSG shall hold you harmless if your gold bar that we have stored should in any way deteriorate, be damaged or disappear for any reason whatsoever. The stated events are hereinafter collectively referred to as an “Insured Event”.
  3. In the event of an Insured Event, NSG shall immediately inform you, as the party affected by the loss, and compensate you in an amount corresponding to the value of your gold bar/gold bars at the time of the Insured Event. The serial number of your gold bar/gold bars is registered on your customer record with us at NSG. This is shown on your invoice when you purchase your gold bar from us.
  4. The Storage and Insurance Liability towards you as a customer arises as soon as you have entered into an agreement for storage and insurance, which occurs when you make full payment for the acquired gold bar/gold bars, as well as a start-up fee on your invoice for storage and insurance. The price for storage and insurance is calculated based on the value of your acquisition and the number of remaining days in the calendar year, from the day on which you acquired your gold bar/gold bars.
  5. No later than on the due date, you shall make payment for storage and insurance for the following calendar year, in accordance with the date stated on the invoice issued by NSG. In the event of non-payment, we at NSG will contact you and request that you collect your stored gold bar/gold bars. Alternatively, we at NSG may sell the gold bar/gold bars and thereafter pay the purchase price to you. NSG reserves the right to sell the gold bar/gold bars if you, as a customer, have not contacted us by e-mail or telephone and/or collected the goods within 30 days. Thereafter, we will account for the purchase price, less deductions for storage and insurance costs for the period. The Storage and Insurance Liability ceases when collection or sale has taken place.
  6. You, as a customer, may at any time request that NSG sell your gold bar/gold bars, in which case the purchase price will be paid directly to you. You may also request collection of the stored gold bar/gold bars. In such case, NSG shall comply with your request without delay. Where applicable, the Storage and Insurance Liability ceases when sale or collection has taken place.
  7. The value of the holding is determined, both in the event of an Insured Event and upon sale, by the current daily value of the metal, the so-called AM fix. NSG displays this fixed price on its website at nsg.se/dagsnoteringar.
  8. Regarding NSG’s internal “capital adequacy rules” and the customer’s right of separation, please refer to our terms for right of separation. For other terms, please refer to our general terms and conditions.

Terms for Storage and Insurance of Share Of Gold

  1. NSG Sweden AB (NSG) has an obligation to securely store your share of a gold bar, and to keep such gold bar fully insured. NSG’s obligation regarding the share is hereinafter referred to as the “Storage and Insurance Liability”.
  2. The Storage and Insurance Liability means that NSG shall hold you, as a customer, harmless if the share should deteriorate, be damaged or disappear for any reason whatsoever. The stated events are hereinafter collectively referred to as an “Insured Event”.
  3. In the event of an Insured Event, NSG shall immediately inform you as the affected party, and compensate you as customer in an amount corresponding to the value of your share at the time of the Insured Event. The customer’s holdings from time to time, meaning share/shares in stored gold bars, are registered on your metal account.
  4. The Storage and Insurance Liability towards you as a customer arises as soon as you have acquired and fully paid for your   share in a gold bar. The payment made in connection with the acquisition includes the fee for storage and insurance for the remaining period of the calendar year ongoing at the time of the acquisition.
  5. The customer shall, no later than on the due date, make payment for storage and insurance for the following calendar year, in accordance with what is stated on the invoice issued by NSG to you as customer. NSG reserves the right to sell the customer’s share if the customer has not responded and/or made payment within 30 days after the due date, after which the purchase price, less deductions for storage and insurance costs for the period, shall be accounted for to the customer. The Storage and Insurance Liability ceases when sale has taken place.
  6. The customer may at any time request that NSG sell your share and pay the purchase price to you. Where applicable, the Storage and Insurance Liability ceases when such sale has taken place.
  7. The value of the holding is determined, both in the event of an Insured Event and upon sale, by the current daily value of the metal, the so-called AM fix. NSG displays this fixed price on its website at nsg.se/dagsnoteringar.
  8. Regarding NSG’s internal “capital adequacy rules” and the customer’s right of separation, please refer to our terms for right of separation. For other terms, please refer to our general terms and conditions.

Contact:

NSG Sweden AB (556484-5492)

Address: Västberga Allé 36B, 126 30 Västberga

E-mail: invest@nsg.se

Phone: +46 8 84 00 43

Business hours: Monday - Thursday: 09.00 - 17.00, Friday: 09.00 - 15.00

(closed for lunch 12.00 - 13.00)